Why I *heart* Bluehost for the Nth time
Teach42.com. Dembo.org down. Life was absolutely miserable. I upgraded, I backed up, I reinstalled, I Google’d, I scoured support forums, but I couldn’t figure out what the heck was wrong with my poor blogs!
SO, I finally broke down and called Bluehost. I don’t like calling for support. People call ME for support, I don’t call others. BUT, sometimes you just gotta admit that your beat and call in the big guns. So I called them up.
For the first time, i didn’t get right through to a person. I got placed in a call queue. While I wasn’t thrilled about that, it was a Sunday evening, and they did have a message letting me know where I stood in line. “There are 8 people ahead of you. There are 6 people ahead of you. There are 3 people ahead of you. Hello, thank you for calling Bluehost. How can I help you?”
Want to know why I hate calling for support? Because most of the time when you call in the first thing they ask you is, “Let’s start off by rebooting your computer.” They assume you know nothing, and they refuse to believe that you’ve already spent 2.5 days doing tests of your own to narrow down symptoms and identify the exact issues. So they start you off at the basics.
Not so at Bluehost. I explained the symptoms, in particular emphasizing the strangeness that it occurred to two separate blogs at the same time, running different versions of WordPress. He verified a few things I had said and put me on hold. Three minutes later he came back on the line, told me it was because I’d turned on some sort of hi speed caching for my account and it was screwing everything up. I don’t get it, but he turned it off and everything started working again. Easy breezy!
Not only are they a bargain, not only do they make doing just about anything incredibly easy, but their support kicks butt. Bluehost rocks.
If you want to set up your own wiki, blog, email, ecommerce, Drupal, Joomla, Moodle, bulletin board, gallery, chat room, or just about anything else, I can’t recommend Bluehost more highly. They rock.
Leave a comment
Steve…
If I didn’t know you were already married, with a kid, I’d say you were deeply in love with bluehost. But, that’s just me going out on a limb here.
Tom Turner
8/6/2007
I second that emotion, Steve. Bluehost is killer!
Chris Craft
8/6/2007
Steve, You have been officially tagged by me on this 8 random things meme. Kim Moritz tagged me. I love your blog.
Chris Craft
8/6/2007
I recommend Bluehost to everyone! Talk about a bargain. My school even started using it.
BTW, you’ve been double memed… I didn’t see that as against the rules, so here goes…
(The Rules):
1. Post these rules before you give your facts
2. List 8 random facts about yourself
3. At the end of your post, choose (tag) 8 people and list their names, linking to them
4. Leave a comment on their blog, letting them know they’ve been tagged
Chris Craft
8/7/2007
http://mrsafsinfo.blogspot.com/
oops now I’ve tagged you too.
Lori A
Lori A
8/8/2007
Just a little fun before the school year starts. I was tagged by two edubloggers and am now tagging you to share 8 random things about yourself.
Check out my 8 random things at http://www.speakingofhistory.blogspot.com in Episode #115. Sorry if I didn’t notice and you have recently been tagged.
Eric Langhorst
Eric Langhorst
8/10/2007
It’s weird. I’ve been bored waiting for election news tomorrow so I’ve been reading what others things about bluehost as I’m trying to decide whether to setup a second account with them and some people just love them and some have had really bad experiences. Personally mine is like yours in that I’ve had 3 support issues with them. Two times I used the online chat which was a bit slow but they fixed the issue pretty fast once we got to chatting. The third time I was in more of a hurry so I used phone support and it was way better and they didn’t treat me like a child which was nice. I’ve sat through multi-hour tech support calls with a lot of companies in the past and I’m happy to say I didn’t have that sort of experience at all with Bluehost. Kudos to them. Anyhow, I guess since I’m having good experiences I should just go for that second account. In case any of you are looking for a discount I found that they offer this on a few sites so you can save like 30% off normal costs or something. http://www.bestofthewebhosts.com/blog/?p=68
GregB
11/4/2008